Privacy Policy

Personal data collected

Personal information: includes your first name, last name, email address, postcode and other personal information you provide.

Use of personal data

Analytics: uses navigation data in services provided by the Self Assure Mind Therapy website
Personalisation: uses navigation data and personal information to enable us to tailor the services provided to you.

Data sharing

Site navigation and personal data is not shared with any 3rd parties with the exception of the emergency services if it's believed a client maybe a risk to themselves or others

Our privacy policy

Your privacy is critical to us. This privacy policy covers what we collect and how we use, disclose, transfer and store your information.

The website data controller

Samantha Corrigan is the Data Controller & Data Protection Officer for the Self Assured Mind Therapy website
if there are any queries regarding this privacy policy, you may contact us using the Contact form at the bottom of this page.

How do we use your information?

We analyse information to see what is most effective about our website and associated services to help us identify ways to offer services or products that are more relevant to you.

Cookies

Our website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic to improve and analyse performance and aid troubleshooting.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

Email subscriptions

We will hold the information for as long as we are providing you services. If you do not access the services provided by us, for instance you do not respond to this email within 1 month we will unsubscribe you. A regular data cleanse with occur to ensure only active memberships remain. and be assured that if you unsubscribe you will not receive further information from us.

Contact form, information quality feedback and email

You may be contacted to provide feedback on how we managed your enquiry. You will be asked to consent to this at the point you submit your data. We will hold the information you provide us for as long as necessary to support the service we are providing you, for example so we can continue to provide assistance or resolve an ongoing issue. If no communication has been made in over 12 months and the information is not required to resolve an ongoing issue, then all communication and any personal information will be deleted.

Social media

We utilise the following social media platforms to interact with our users:

Facebook
Twitter
YouTube

If you choose to interact with us on social media, we may receive some personally identifiable data about you, which is supplied by the channel you are using. This may include:

name
social media handles (e.g. Twitter account name)
location history (where you are contacting us from)
images (e.g. your profile picture)

We will process and store your data in accordance with the terms and conditions and privacy policy of the platform in question. You should be aware that your use of these platforms is governed by the terms and conditions agreed between you and the platform, rather than the Self Assured Mind Therapy website.

We will not remove, duplicate or transfer your personal data from or between any of the social platforms that we use, except for:

when you give us explicit permission to do so
when we believe that we need to in order to respond to an urgent risk to health. For example, if you interact with us in a way that raises serious concerns about your mental health, we may share your personal details with local NHS services to ensure that you are offered appropriate support.

You should be aware that social networks may control some of the data associated with interactions between you (the user) and us (the Self Assured Mind Therapy website) on their platforms. For example, we will be able to delete our own records of a private message conversation if you request us to do so, but social networks may store a copy of this conversation that we are unable to access. We would recommend using the privacy tools built in to the social networks in question to ensure you are able to exercise your rights appropriately. For interactions on Facebook messenger switching to a Secret Conversation encrypts all communications between the sender and recipient.

Do we share information?

We strive to capture the minimal amount of personal data, and only share with other organisations where the law permits us to do so or where we require and have gained your consent or believe you or a 3rd party is at risk
We do not sell individuals' information
Before you submit any information, you will be informed why we are asking for specific information and it is up to you whether you provide it

How can you access, amend or withdraw the personal data you have given us?

To get in touch about these rights, please contact us via the Contact form below. We will seek to deal with your request without undue delay, and in any event within 1 month (subject to any extensions to which we are lawfully entitled).

*Please note that we may keep a record of your communications to help us resolve any issues that you raise.

Data access requests

You may ask us to confirm what information we hold about you at any time, and request us to modify, update or delete such information. We may ask you to verify your identity and for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this.

Right to remove

In certain situations, you have the right to request us to "remove" your personal data. We will respond to your request within the agreed timeframe (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on a register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.

Normally, the information must meet one of the following criteria:

the data is no longer necessary for the purpose for which we originally collected and/or processed it
where previously given, you have withdrawn your consent to us processing your data, and there is no other valid reason for us to continue processing
the data has been processed unlawfully (i.e. in a manner that does not comply with existing Data Protection regulations)
it is necessary for the data to be deleted for us to comply with our legal obligations as a data controller

We would only be entitled to refuse to comply with your request for one of the following reasons:

to exercise the right of freedom of expression and information
to comply with legal obligations or for the performance of a public interest task or exercise of official authority
for public health reasons in the public interest
for archival, research or statistical purposes
to exercise or defend a legal claim When complying with a valid request for the removal of data, we will take all reasonably practicable steps to delete the relevant data.

SELF ASSURED MIND THERAPY